This page explains what information Rumic collects, how we use it, and how we protect it. We keep this straightforward because you deserve to know exactly where your information goes.
Last updated: 24/06/2026
This privacy policy applies to anyone who interacts with Rumic Cleaning Services in any of the following ways.
Submitting a quote request through our website. Contacting us via phone, WhatsApp, or email. Engaging Rumic for any cleaning service. Visiting our website.
References to “Rumic”, “we”, “us”, or “our” refer to Rumic Cleaning Services. References to “you” refer to any individual whose personal information we collect or process.
By submitting your information to Rumic through any channel, you confirm that you have read this policy and agree to its terms.
Rumic collects only the information necessary to deliver our services and respond to your enquiries. We do not collect information beyond what is needed for these purposes.
When you submit a quote request, contact us, or confirm a service, you may provide the following.
Your full name. Your phone number. Your email address. Your property address or location within Lagos. Your property type and size. Details about the service you need. Video walkthroughs or photographs of your property shared for assessment purposes. Any other details you include in your message or form submission.
When you visit our website, basic technical information may be collected automatically. This includes your device type, browser type, pages visited, and the time and duration of your visit. This information is collected in aggregate and is not linked to your personal identity.
Rumic uses the information you provide for the following purposes only.
When you contact us or submit a quote request, we use your details to review your requirements and get back to you with the right information or pricing.
Once you confirm a plan, we use your property details and schedule to assign the right team and carry out your cleaning visits as agreed.
We use your contact information to send billing confirmations, schedule updates, and any other communications directly related to your service.
Property media such as video walkthroughs or photographs shared by you are used solely to assess the scope of work and prepare an accurate quote. They are not used for any other purpose.
Aggregated and anonymised data from website visits may be used to understand how our site is used and to improve the experience for future visitors. This data is not linked to any individual.
Rumic does not use your information for unsolicited marketing, profiling, or any purpose not listed above.
This section covers the handling of video walkthroughs, photographs, floor plans, or any other visual materials you share with Rumic for the purpose of a quote or service assessment.
All property media is stored securely on internal systems with restricted access. Only team members directly involved in assessing or delivering your service can access this material.
Property media is used exclusively for internal logistical planning. It helps us understand the layout, surface types, and scope of work before we quote or begin a job.
Property media is retained only for as long as it is operationally necessary. Once a quote has been completed or a project has ended, media is deleted from our systems within a reasonable timeframe.
Your property media is never shared with third parties, posted publicly, used in marketing materials, or distributed outside the Rumic team under any circumstances.
Rumic does not sell, rent, trade, or share your personal information with outside parties for commercial purposes.
Access to your information within Rumic is limited to team members who need it to deliver your service. This includes the team members assigned to your property and the internal staff managing your account.
In limited circumstances, we may be required to share information with a third party. These circumstances are as follows.
If we are required by Nigerian law or a valid court order to disclose information, we will comply with that obligation.
If a third-party tool or platform is used to process payments or manage communications, only the minimum information required for that purpose is shared. Any such platform is selected based on its data security standards.
Outside of these circumstances, your information stays within Rumic.
Rumic takes the security of your information seriously. We apply the following measures to protect it.
Access to client information is restricted to authorised team members only. Property media and personal details are stored on secure internal systems. Communications containing sensitive information are handled through protected channels. We do not store payment card details. Any payment processing is handled through secure third-party platforms.
No system is completely without risk. If you have concerns about sharing specific information, contact us before submitting it and we will advise on the safest way to proceed.
Rumic retains your personal information only for as long as it is necessary for the purposes outlined in this policy.
For active clients, your information is retained throughout the duration of your service agreement and for a reasonable period afterward for administrative and legal purposes.
For enquiries that do not result in a confirmed booking, your information is retained for a limited period and then deleted.
Property media shared for assessment purposes is deleted once it is no longer operationally necessary, as described in Section 4.
If you would like your information deleted before this period ends, see Section 9 on your rights.
Our website may use cookies to understand how visitors interact with our pages. Cookies are small text files placed on your device when you visit a website.
The cookies used on the Rumic website are limited to analytics purposes. They help us understand which pages are visited most, how long visitors stay, and where they come from. This data is collected in aggregate and is not linked to individual identities.
You can disable cookies through your browser settings at any time. Doing so will not affect your ability to use our website or submit an enquiry.
Rumic does not use cookies to track your activity across other websites or to serve you advertising.
You have the following rights regarding the personal information Rumic holds about you.
You can request a copy of the personal information Rumic holds about you at any time.
The right to correction
If any information we hold about you is inaccurate or incomplete, you can ask us to correct it.
You can ask us to delete your personal information. We will action this request unless we are required by law to retain certain records.
If you have given consent for a specific use of your information, you can withdraw that consent at any time.
You can object to the way we are using your information if you believe it is not in line with this policy.
To exercise any of these rights, contact us directly using the details at the bottom of this page. We will respond to all requests within a reasonable timeframe and no later than 30 days from receipt.
Our website may contain links to third-party websites such as social media platforms or payment processors. Rumic is not responsible for the privacy practices of those websites.
Once you leave the Rumic website by clicking an external link, this privacy policy no longer applies. We recommend reading the privacy policy of any external site you visit.
Rumic’s services are intended for adults. We do not knowingly collect personal information from anyone under the age of 18. If you believe a minor has submitted information to us, contact us immediately and we will delete it.
Rumic may update this privacy policy from time to time. Changes will be published on this page with a revised date at the top. We encourage you to review this page periodically.
For active clients, material changes to this policy will be communicated through your registered contact channel before they take effect. Continued use of our services after an update constitutes acceptance of the revised policy.
If you have a question about this privacy policy, want to exercise any of your rights, or have a concern about how your information has been handled, contact us directly.
We take all privacy concerns seriously and will respond within a reasonable timeframe.
Rumic delivers consistent, accountable facility cleaning for high-end homes, offices, and short-lets across Lagos. Vetted staff. Fixed checklists. No hidden fees. Built for properties where the standard of care is non-negotiable.
