Please read these terms carefully before booking any Rumic service. By confirming a plan or submitting a quote request, you agree to the terms outlined on this page.
Last updated: 24/06/2026
Rumic Cleaning Services is a professional facility cleaning company registered and operating in Lagos, Nigeria. We provide residential maintenance cleaning, short-let turnaround cleaning, post-construction cleaning, and corporate office cleaning to clients across Lekki Phase 1 and 2, Victoria Island, Ikoyi, Ikeja GRA, and Ajah.
References to “Rumic”, “we”, “us”, or “our” throughout this document refer to Rumic Cleaning Services. References to “you” or “the client” refer to the individual or entity that has engaged our services or submitted an enquiry.
Rumic provides the following categories of service.
Subscription-based cleaning for residential properties including flats and duplexes. Visits are carried out on a fixed weekly schedule according to the plan selected by the client.
Short-Let Turnaround Cleaning
Cleaning carried out between guest check-outs and check-ins for short-let and Airbnb properties. Scheduling is agreed between the client and Rumic based on occupancy patterns.
A heavy-duty cleaning service for newly built or recently renovated properties. Pricing and scheduling are confirmed following a digital video walkthrough or a physical on-site inspection.
Scheduled facility cleaning for commercial office spaces. Arrangements are tailored to the client’s business hours and workspace requirements.
All services are subject to a confirmed agreement between the client and Rumic before work begins. Rumic reserves the right to decline any service request at its discretion.
A service agreement is formed when both parties confirm the scope of work, pricing, schedule, and any relevant conditions in writing. Confirmation may be made via WhatsApp, email, or any written channel agreed upon by both parties.
Verbal agreements alone do not constitute a confirmed booking. A booking is only considered confirmed once Rumic has issued written confirmation to the client.
Rumic will not begin work on any property until a written confirmation has been exchanged and, where applicable, the first payment has been received.
Residential maintenance plans are billed on a fixed monthly basis. The applicable rate is determined by the client’s property size and chosen visit frequency at the time of confirmation.
Subscription fees are due at the start of each billing month. Rumic reserves the right to withhold service if payment is not received by the agreed billing date.
Post-construction cleaning and corporate office cleaning are priced on a per-project or per-arrangement basis. A written quote will be issued before work begins. The quoted price is binding once accepted by the client.
The price confirmed at the time of agreement is the price the client pays. Rumic does not add call-out fees, per-room charges, or surcharges after the fact unless a change in scope has been agreed upon in writing by both parties.
If the scope of work changes after confirmation, for example a property is larger than described or additional services are requested, Rumic will issue a revised quote before proceeding. No additional charges will be applied without prior written agreement.
Rumic reserves the right to suspend services for accounts with outstanding balances. Services will resume once the outstanding amount has been cleared.
Cleaning visits are carried out on days and times agreed upon during the booking process. The client is responsible for ensuring the Rumic team has access to the property at the agreed time.
The client must provide a reliable means of access before each scheduled visit. This may include physical keys, a key code, building access passes, or coordination with a building manager or caretaker. Rumic will not be held responsible for missed visits caused by the client’s failure to provide access.
If a Rumic team arrives at the property and is unable to gain access through no fault of their own, the visit will be recorded as completed for billing purposes. Rumic will make reasonable efforts to reschedule the visit within the same billing period where possible, but this is not guaranteed.
Clients who need to reschedule a visit must notify Rumic at least 24 hours in advance. Requests made with less than 24 hours notice may not be accommodated within the same billing period.
If Rumic needs to reschedule a visit due to unforeseen circumstances, we will notify the client as soon as possible and agree on an alternative date within the same billing period.
To allow Rumic to work safely and effectively, clients agree to the following before each scheduled visit.
Clients are advised to secure all high-value jewelry, personal documents, sensitive materials, and cash before the Rumic team arrives. Rumic accepts no liability for items not secured prior to the visit.
Rooms and zones included in the cleaning scope should be reasonably accessible. Rumic teams will not move heavy furniture or access areas that have been locked or blocked.
For properties that require pest control before cleaning, fumigation must be completed exactly 24 hours before the Rumic cleaning team begins work. Rumic will not carry out cleaning in a property that has been fumigated less than 24 hours prior. Scheduling around this requirement is the client’s responsibility.
Clients are responsible for providing accurate information about their property, including size, surface materials, and any special requirements. Inaccurate information that affects the scope or pricing of a job will be addressed through a revised quote before work continues.
All Rumic team members operate under a code of professional conduct. They are expected to carry out their work with care, respect the client’s property and privacy, and conduct themselves professionally at all times.
Any concerns about the conduct of a Rumic team member should be reported to us directly as soon as possible. We take all reports seriously and will investigate promptly.
Rumic reserves the right to withdraw services from any client whose conduct toward our staff is abusive, threatening, or unreasonable. In such cases, no refund will be issued for the current billing period.
Any video walkthrough, photographs, or other media shared by the client for the purpose of a quote assessment or service planning is treated as strictly confidential. This material is stored securely, used solely for internal logistical purposes, and is not shared with third parties, used in marketing, or retained beyond its operational purpose.
Personal information collected during the booking process, including name, phone number, email address, and property details, is used exclusively to deliver and manage the services you have engaged. Rumic does not sell, rent, or share this information with outside parties.
Rumic may retain records of written communications, including WhatsApp and email exchanges, for operational and quality assurance purposes.
Rumic takes every reasonable precaution to avoid damage to client properties and their contents. In the event that damage occurs during a visit and is attributable to the Rumic team, the client must report it in writing within 48 hours of the visit. Claims reported after this window may not be considered.
Rumic’s liability in any such case is limited to the cost of repair or replacement of the damaged item, up to a reasonable amount to be agreed between both parties. Rumic does not accept liability for pre-existing damage, items not secured prior to the visit, or damage caused by access restrictions that prevented the team from working safely.
Rumic commits to carrying out all work to a consistent professional standard. However, results may vary depending on the condition of the property at the time of the visit, the age or state of surfaces, and the accuracy of information provided by the client.
Rumic will not be held liable for failure to deliver services caused by circumstances outside our reasonable control, including but not limited to severe weather, civil unrest, power outages, or government-imposed restrictions.
Clients who wish to cancel their subscription plan must notify Rumic in writing. Cancellations take effect at the end of the current billing month. No refunds are issued for the current billing period once it has commenced.
Rumic reserves the right to terminate a service agreement with reasonable written notice if the client breaches these terms, fails to make payment, or creates conditions that make it unsafe or impractical for our team to carry out the work.
For post-construction, short-let, and corporate cleaning engagements, cancellation terms will be outlined in the specific agreement for that job. Clients who cancel a confirmed one-off booking with less than 48 hours notice may be subject to a cancellation fee as specified in their agreement.
Rumic reserves the right to update these terms and conditions at any time. Changes will be published on this page with a revised date at the top. Continued use of Rumic’s services after an update constitutes acceptance of the revised terms.
Clients with active subscriptions will be notified of material changes via their registered contact channel before the changes take effect.
These terms and conditions are governed by the laws of the Federal Republic of Nigeria. Any disputes arising from a service agreement with Rumic that cannot be resolved between both parties directly will be subject to the jurisdiction of the appropriate courts in Lagos State.
If any part of this document is unclear or you have a question about how these terms apply to your situation, contact us directly before confirming a booking.
Rumic delivers consistent, accountable facility cleaning for high-end homes, offices, and short-lets across Lagos. Vetted staff. Fixed checklists. No hidden fees. Built for properties where the standard of care is non-negotiable.
